Stars and Strikes
General Manager
Raleigh - NC - Full Time
General Manager
Stars and Strikes Entertainment Center is seeking a highly motivated management candidate who is ready to be part of a high volume, fast-paced, growing family entertainment center. The perfect candidate will be an outgoing, and energetic individual with a passion for guest service and a willingness to learn everything about our business.
At Stars and Strikes, our General Managers are involved with all aspects of the centers including bowling, food & beverage, and arcade! As the General Manager, you are responsible for the overall operation of the center including meeting or exceeding revenue and cost objectives, hiring, training and motivating team members while working with the team to ensure guest service levels exceed expectations.
Why Join Our Team?
- We are a family-owned business and consider our team members part of our family
- We equip team members to achieve their career dreams at Stars and Strikes and provide training to do so
- With our continued expansion throughout the Southeast, there are many opportunities for advancement within the company
- We encourage team members to have fun while they work
- We provide opportunities for all team members to give back to the community
- We are a community who live out our core values:
- Respect at All Times, Listen to Others, Exceptional Guest Service, Sharing in Success, Dedicated to Fun, Cleanliness Focused, and We Give Back
What We’re Looking For:
- Two or more years of experience in general management
- Experience in a high-volume environment
- Experience in Hospitality and/or Food & Beverage is a plus
- Willing to work a flexible schedule based on business need (e.g. weekends/holidays)
- Previous experience with an ability to manage costs including labor costs
Core Competencies:
- People Leader: Develop Staff, Navigate Chaos, Motivate Others, Handle Conflict, Thrive in Ambiguity, Cultivate Excellent Guest Experiences
- Operations Expert: Problem-Solver, Relational, Budget Proficiency, Financial Reporting, Revenue Driver, Strategic Planner, Analytical Thinker
Key Responsibilities:
- Ownership of Guest Experience
- Forecasting of Sales and Payroll
- Responsible for Incremental Revenue in Center
- Hiring and Development Department Managers
- Collaboration with Regional Manager to Ensure Smooth Operations
Additional Duties:
- Weekly Revenue Forecast
- Approve Hourly Staff Scheduling
- Oversee Quarterly Dept. Staff Meetings
- Provide Formal Monthly One-On-One’s with Dept. Managers
- “Quarterback” of Culture at Their Center
- Orientation and Onboarding New Staff
Perks We Offer:
- Health & 401k Benefits
- Bonuses
- Paid-Time Off
- Profit-Sharing
- Daily Pay
- Free Bowling, Laser Tag & Gameplay!
Be sure to follow us on Facebook, Instagram, Twitter, and LinkedIn to be informed of the dates for our upcoming hiring events. Stars and Strikes is an Equal Opportunity Employer.
